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COVID-19 UPDATES!

We are monitoring the unfolding situation regarding the COVID-19 Virus and will post all updates directly to our homepage in an effort to keep everyone updated.

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May 26, 2020

 

Dear FitClub Members,

We are excited to announce that FitClub will be resuming physical operations in compliance with Phase 3 of the Restore Illinois plan. This is scheduled to go into effect this Friday, May 29th 2020!

While the guidelines are not as favorable to gyms and fitness centers as we had hoped, they do allow us significant new flexibility, and we will be doing all we can to bring you the full FitClub experience you have become accustomed to while adhering to the rules.

Per the Governor's orders, during Phase 3 we can only allow 1-on-1 personal training INSIDE the clubs, and we can offer limited outdoor activities as long as we follow physical distancing guidelines and limit group sizes to 10 people. We plan to take full advantage of these opportunities, and will be launching a program called "FitClub Outdoors" in the parking lot across the street from FitClub South.

FitClub Outdoors will be a complete OUTDOOR gymwith five different zones, allowing us to accommodate up to 50 people at a time. We will also be holding additional Group Exercise classes and Group Personal training sessions outdoors in additional spaces, which will allow us to serve even more of our members.

As we have worked hard to finish our plan for Phase 3 and as we finalize our plan for Phase 4, we have done our best to incorporate the extremely valuable feedback we have received from so many of our members. We truly believe that the offerings we will be implementing represent our very best effort to meet your needs while still adhering to the government’s orders, which is the approach a strong majority of our members favored. It is our hope that these efforts will allow us to once again serve the vast majority of our members, and we hope you will give them a try!

All Phase 3 activities will become effective on May 29th, and will last until we move into Phase 4. Once we move to Phase 4, we will be able to resume in-club operations with capacity limits. Our current estimate is that phase 4 will go into effect June 26th, but we remain hopeful that there will be a modification to this date for our region due to the relatively low cases of COVID-19 we are experiencing. Regardless of whether it is on June 26th or sooner, as soon as phase 4 takes effect, we will be able to welcome all members back into our clubs, while continuing to make minor modifications to our standard operations and promote physical distancing and new rules per public health guidelines.

With all the changes happening, we know you will have questions! So, we are going to do our best in the guide below to lay out exactly what to expect as we move into Phase 3 and beyond.

We can’t wait to see you again!

FitClub Management

 

 

 

FitClub Phase 3 Guide

 

EFFECTIVE DATE: Friday May 29, 2020

Part 1 - Offerings

FitClub Outdoors

Overview:

The parking lot across the street from FitClub South will be converted into an outdoor gym (“FitClub Outdoors”). This area will have five distinct zones for members to use. Each zone will be limited to 10 people at one time in accordance with Phase 3 physical distancing regulations. Members are able to migrate freely between zones during their hour-long workout session as long as physical distancing is respected and group sizes do not exceed 10.

Zone descriptions:

  • Zone 1 - This General Strength and Light Cardio Zone contains dumbbells, kettlebells, benches and light cardio equipment such as rowers, spin bikes and jump ropes and there is plenty of room to set-up your own private workout space.
  • Zone 2 - This General Strength and Light Cardio Zone contains dumbbells, kettlebells, benches and light cardio equipment such as rowers, spin bikes and jump ropes and there is plenty of room to set-up your own private workout space.
  • Zone 3 - This General Strength and Light Cardio Zone contains dumbbells, kettlebells, benches and light cardio equipment such as rowers, spin bikes and jump ropes and there is plenty of room to set-up your own private workout space.
  • Zone 4 - This Heavy Strength/Free Weight Outdoor zone contains free weights and larger weight equipment such as leg and chest press machines, a lat pulldown machines, etc..
  • Zone 5 - This Heavy Cardio Outdoor zone contains commercial cardio equipment such as treadmills, ellipticals and exercise bikes.

Hours of Operation:

6am to 830pm - Monday through Friday*

8am to 3pm - Saturday

9am to 1pm - Sunday

*Dedicated times for our high risk members (60+ years of age or those who have an underlying condition) will be offered on Tuesdays and Thursdays from 7:30 - 8:30am. We ask that all non-high-risk members refrain from booking these time slots.

Reservations:

Due to the possibility of reaching our maximum capacity, we will be requiring reservations for ALL FitClub Outdoors offerings, which will be able to be scheduled within FitClub Virtual by going to the “Schedules” section and navigating to the “SOUTH - Outdoor Fitness” schedule or by calling any FitClub location. Members can reserve the 60-minute time block of their choosing in any of our 5 zones. Members are able to move to other zones during their reservation, as long as physical distancing is observed and group size does not exceed 10 people.

Reservations may be made within 48 hours of the scheduled start time. In other words, you can begin making reservations for our inaugural sessions on Wednesday May 27th. Due to capacity constraints, we will begin by allowing each member three (3) 60-minute reservations per week. Members who have used all 3 reservations for the week can reserve additional sessions by calling FitClub within 2 hours of their preferred workout time if space remains. We will re-evaluate this policy weekly and may change it based upon feedback and experience.

Check-in will begin 15 minutes prior to your scheduled starting time, and we will make announcements as the ending time of your reservation approaches. We will also allow 30 minutes between each reservation period to clean and disinfect all equipment so that each member has a clean and safe workout environment upon arrival.

Outdoor Member Health and Safety Precautions:

  • Temperature checks: All members will be required to consent to a contactless (infrared) temperature reading. Any members with a temperature exceeding 100.4 degrees Fahrenheit will not be allowed to work out, and will be required to wait at least 72 hours before making another reservation.
  • Face coverings: All members will be required to bring a face covering. Face coverings must be used if six feet of physical distance cannot be maintained. As long as physical distance is maintained, face coverings do not need to be worn outdoors. As a convenience, FitClub will have masks available for purchase if a member does not have one of their own.
  • COVID-19 Notification: All members must agree to notify FitClub as soon as practical if they receive a positive test result for COVID-19 within 14 days of visiting any FitClub location, including outdoor programming.
  • Disinfection: All zones will be equipped with disinfecting wipes and/or bottles with EPA-registered cleaning solutions and paper towels. Hand sanitizer will also be available. We encourage all members to wipe down all equipment before and after use, and to use hand sanitizer frequently.
  • Hand washing: While there is no restroom in the parking lot, members will be able to enter the FitClub South lobby to use the restroom and wash their hands.

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Outdoor Classes and Sessions

Overview:

In addition to FitClub Outdoors, we will also be running numerous in-person outdoor group exercise classes and group personal training sessions. These classes and sessions will be held outdoors at various FitClub locations and will be limited to no more than 9 participants. Please see our schedules in FitClub Virtual for specific offerings and location information. Equipment will be provided for each participant and will not be shared. Minimum distance between participants will be strictly enforced.

Reservations:

Reservations for outdoor classes or group training sessions can be made within 48 hours of scheduled start time in FitClub Virtual by going to the “Schedules” section and navigating to the appropriate schedule or by calling any FitClub location.

Due to capacity constraints, reservations are required for all outdoor classes and sessions. Members will have the ability to reserve four (4) outdoor group exercise classes per week. Group personal training sessions must be paid for by redeeming a ticket. Please see details in the personal training section below.

FitClub Virtual

While we are adding a lot of outdoor programming, we will still continue to offer the same virtual options many of you are already using. All virtual options will continue unchanged, with the exception of Group Personal Training, which will begin requiring a ticket to attend effective June 1st. Please see details in the personal training section below.

Personal Training

One-on-One Training:

During Phase 3, we are allowed to conduct one-on-one personal training indoors. Thanks to this, we will be welcoming clients back on May 29th, and any current clients should expect to hear from their trainers this week to get you back on the schedule. For those clients who prefer, virtual training will continue to be available.

We will also be offering one-on-one training that can be conducted in our pools, for those who need aquatherapy to stay active and healthy.

If you are not currently a client, but are interested in personal training, we will be reaching out to you soon with some options to help make it very easy for you to sign up for training starting in June. Please look for the details within the next couple of days.

Group Personal Training:

Effective June 1, we will begin requiring a ticket redemption to participate in any of our Virtual or Outdoors Group Personal Training sessions. Most members who pay for Group Personal Training should have sessions active from before our closure that should keep you able to attend sessions until your June billing date. We will be syncing tickets to FitClub Virtual so you can keep track of your ticket count. Tickets will also be available for purchase directly within FitClub Virtual or by speaking to a Success Coach.

FitClub Facilities

Our facilities will be open during Phase 3 for one-on-one training and for ongoing maintenance and enhancement. Members will also be able to access our facility to meet with a Success Coach for a goal reassessment or to discuss adding services to your membership. Our business office at FitClub South will also be open to handle member phone calls, but will not be allowing visitors inside due to the limited footprint of the office.

Inside, strict safety measures will be enforced, including all the outside policies, plus face coverings will be mandatory unless a client is engaged in vigorous exercise. Trainers will maintain six feet of distance from clients and all cueing and corrections will be done verbally. Virtual Training will continue to be available for clients who prefer this option.

Members who rent lockers will be allowed to access their lockers before a scheduled outdoor workout or one-on-one training sessions, but must notify a staff member prior to entering the building.

Unfortunately, we cannot allow regular, unsupervised workouts in our facilities during Phase 3 per current regulations. As soon as anything changes, we will update our stance. Our goal is to accommodate as many members as possible while adhering to government regulations.

 

Part 2 - Billing/Financial

Member Billing

During Phase 3, we will resume normal billing practices. Members who have not specifically requested a freeze prior to or during our closure will have their accounts treated as active. Any members who have requested a freeze prior to or during our closure will continue to have their account on freeze until Phase 4.

Any members who have not requested a freeze will be charged their normal billing amount (minus any credit) and will have unrestricted access to FitClub Virtual and be able to book workouts through FitClub Outdoors and our outdoor group offerings. You will also be able to meet with your Success Coach for a goal re-assessment and InBody evaluation. All additional services except towel service will also be billed.

Credits

Members who were charged in March or April will have a credit on their account for the time we were closed. This credit will automatically go to reduce upcoming charges. We will be reaching out to members with credits via email to discuss alternative options that can be elected, but the default option will be to have it applied directly toward your next membership payment.

Credits in the form of “tickets” for Personal Training or Group Personal Training that were in force during our shutdown will be unexpired and available for redemption. We will be giving all members with such credits no less than 90 days to redeem any of these credits, and may extend this window beyond 90 days depending on circumstances.

Membership Freezes

We understand that there are some members who will not be able to take advantage of our offerings during Phase 3 and are going through economic hardship. If you would like to put your account on freeze, you may do so free of charge by calling any FitClub location or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. . We will place any requesting accounts on freeze automatically until Phase 4 begins. If you wish to request a freeze for a longer period of time, please specify this in your request and we will evaluate your request on a case-by-case basis.

Members who have previously requested a freeze will receive an email inviting them to turn their account back on. If they do not elect to unfreeze their account, the account will remain on freeze until we reach phase 4 or the end date of their previously requested freeze, if the member requested a specific freeze duration.

 

PART 3 - Protecting Our Staff, Our Members, and Our Community

FitClub will be implementing the following safety measures during Phase 3:

STAFF

  • Face coverings will be required at all times while indoors and any time outdoors while a minimum of 6 feet of distance is not able to be maintained. Face coverings will be provided for each worker at each shift.
  • Gloves are required during cleaning or while performing temperature checks or any action that could inadvertently cause contact with another person.
  • Shared resources will be minimized, and those that remain will require disinfection between uses.
  • Physical distancing will be enforced wherever practical, including during one-on-one training sessions.
  • Temperature checks at the start of each shift will be required. Any staff member with a temperature exceeding 100.4 degrees fahrenheit will be sent home, encouraged to call their doctor or go to a drive up testing facility, and not report back to work for at least 72 hours after fever has broken.
  • Frequent hand washing and use of hand sanitizer is strongly encouraged.
  • Any staff member who has been in contact with someone who then received a positive COVID-19 test within 14 days will be asked to notify public health authorities and to comply with their instructions. Such staff members will not be expected to report to work until they have been cleared by a medical professional.
  • Any staff exhibiting any COVID-19 symptoms will be asked to stay home and consult a doctor. We will require a doctor’s release before the employee who exhibited symptoms is allowed to return to work.

MEMBERS

  • Temperature checks: All members will be required to consent to a contactless (infrared) temperature reading. Any members with a temperature exceeding 100.4 degrees fahrenheit will not be allowed to work out, and will be required to wait at least 72 hours before making another reservation.
  • Face coverings (outdoors): All members will be required to bring a face covering. Face coverings must be used if 6 feet of physical distance cannot be maintained. As long as physical distance is maintained, face coverings do not need to be worn. As a convenience, FitClub will have masks available for purchase if a member does not have one.
  • Face coverings (indoors): Face coverings will be mandatory unless a client is engaged in vigorous exercise. Everyone will be required to maintain 6 feet of physical distance at all times.
  • COVID-19 notification: All members must agree to notify FitClub as soon as practical if they receive a positive test result for COVID-19 within 14 days of visiting FitClub.
  • Symptom free: All members will be asked to confirm that they do not have COVID-19 symptoms prior to participating in FitClub activities.
  • Disinfection: All zones will be equipped with disinfecting wipes and/or bottles with cleaning solutions and paper towels. Hand sanitizer will also be available. We will require all members to wipe down all equipment before and after use, and to use hand sanitizer frequently.
  • Hand washing: If a sink and soap dispensers are available, we encourage all members to practice frequent hand washing, as it is the single most important step you can take to reduce the spread of germs.

FACILITIES

Disinfecting stations - FitClub will increase the prevalence of disinfecting stations, including:

  • Gym wipes - Members will be required to use disinfectant wipes on equipment before and after use. Our disinfectant wipes, approved by the EPA for use against COVID-19 are proven to kill 99.99% of bacteria, viruses & fungi on equipment while having the safest EPA Toxicity Rating. Disinfectant wipes will be available throughout the club.
  • Hand sanitizer - Members will be required to use hand sanitizer when entering the club and frequently throughout their visit. The hand sanitizer solution kills up to 99.9% of germs and includes 70% ethyl alcohol, above and beyond the CDC’s guidelines of 60%. Hand sanitizer will be available at sanitizing stations throughout the club and outside of the club for member use.
  • EPA-registered disinfectant (designated effective against COVID-19 virus) with paper towels

Equipment

  • To facilitate physical distancing, we will reduce equipment available for use. Select equipment will be unplugged and clearly marked to facilitate physical distancing.
  • 30-minute time limits may be imposed on equipment during peak hours, if necessary.

Dedicated disinfecting times

  • All clubs will be closed daily to allow staff time to disinfect all equipment and high touch areas.
  • Outdoor environments will have gaps between programming to allow for thorough cleaning and disinfection.

Additional facility measures will be implemented in phase 4 as we welcome more members back into our facilities.

 

Welcome to FitClub, Springfield's fitness leader! Our mission is to help you reach your fitness and wellness goals for a better life. We pride ourselves on providing the highest level of customer service in the greater Springfield area. We are grateful to all of you who have entrusted us to help you change your life for the better, and we look forward to earning your trust and business all over again on every visit.

If you aren't already a member and are looking for a clean, friendly, and supportive fitness center to help you reach your health and fitness goals, we hope you will give us a chance to show you why we have been voted the best health club in Springfield every year for the past 11 years!1

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 FitClub North - 2701 Sangamon Ave.  |  FitClub South - 3631 S. 6th St.  |  FitClub West - 2811 W. Lawrence Ave. 

1As voted by the readers of the Illinois Times ("Best of Springfield") and/or The State Journal-Register ("Reader's Choice Awards"). Reference years: 2007-2017.

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FITCLUB HQ
3631 S. 6th Street
Springfield, IL 62703

Telephone: 1-217-787-8348
Fax: 1-217-698-1637

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